Business Analyst

Job Description

in Vervent

The Business Analyst performs professional duties related to the review, assessment, and development of business processes. The Business Analyst will analyze and translate operation requirements into system deployments and business process changes. They act as a change agent to help facilitate effective process re-engineering. After determining scope and optimum solution, the Business Analyst will develop seamless solutions delivered to operations and our clients on time, within budget and within scope.

Responsibilities:

• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology developers, and executive management team in the analysis, design, configuration, testing and maintenance of service management systems to ensure optimal operational performance.
• Plans, organizes, and conducts business process re-engineering/improvement projects and/or management reviews thorough gap analysis and develop multiple solutions for identified gaps.
• Design new programs and processes by analyzing data, constructing workflow charge and diagrams, studying system capabilities and writing business requirements.
• Improve systems and processes by studying current practices and designing modifications.
• Prepare technical reports by collecting, analyzing and summarizing information and trends.
• Develop and implement QA process and protocol for all process improvement initiatives and new client on-boarding.
• Define scope by identifying optimum solution with contingency plans.
• Transfer necessary business view to IT developers to ensure implemented solution meets the needs of the business.
• Maintain project prioritization schedule for Operations to insure balance of process improvement deliverables with new client on-boarding.

Requirements/Qualifications:

• Bachelor’s or master’s degree in business administration, Engineering or Analytics.
• Minimum 5+ years of overall experience with at least 3+ years’ experience as a Business Analyst or similar role, preferably in the Fintech industry.
• Business requirements experience.
• SQL skills and/or XML skills (beginner to intermediate).
• Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
• Must demonstrate strong analytical skills and be able to translate data into action.
• Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
• Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
• Any Agile or PMO certification is a plus.
• Candidate should be Ok to work in US shift timings which is currently set to 2PM-11PM and may change based on projects.
• Candidate should be Ok to work hybrid or full time in our Bangalore office if required.

Soft Skills:

• Resilience and very strong verbal & written communication skills.
• Ability to operate well under pressure.
• Flexibility to adapt to changing environments.
• Sound decision making ability.

Company Overview

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.

Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.

Lines of Business:

• Primary Servicing – Loan, Credit Card & Lease
• Capital Markets Services – Backup Servicing, Verifications,
• Collateral Management, Structured Settlements, etc.
• Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services

Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.

Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India