Data Operations Analyst

Job Description

Company: JFrog

About the job
As JFrog is growing as a company and the volume of our customer data and interactions increases, managing this growing dataset becomes more complex and requires dedicated teams to ensure data accuracy, completeness, and relevance.

Our Revops group is committed to enhancing overall operational efficiency and the right infrastructure to support the Growth strategy. A key factor to achieve it is by keeping our CRM customer data accurate and up-to-date.

The JFrog RevOps team is looking for a driven and talented Data Operations Analyst for maintaining the integrity, quality and consistency of our data within the CRM system.

As a Data Operations Analyst at JFrog you will…

Data Entry and Maintenance:

Oversee data entry processes and ensure accurate and timely updates in the CRM Account records that are related to JFrog Marketing, Sales and Finance.
Utilize data enrichment tools and services to validate Account records
Regularly review and clean duplicates, perform merge actions, delete and update outdated or irrelevant data in the CRM
Manage queue of Data change request and Meet SLA guidelines

Data Quality Management:

Conduct data audits cadence and identify inaccuracies or inconsistencies
Collaborate with operational teams (Marketing, RevOps, Finance and IS) to ensure data accuracy and identify areas that are not aligned with the data governance and Policies
Conduct root cause analysis for data quality issues and recommend corrective actions of Business processes
Track & monitor data integrity for newly launched Sales and Marketing Business Processes in the CRM

To be Data Operations Analyst at JFrog you need…

3+ years of experience in data management role, preferably in a B2B Enterprise companies
Familiarity with data governance principles and data quality frameworks and tools such as ZoomInfo, LinkedIn Sales Navigator, etc.
Detail-oriented mindset with excellent organizational and time management skills
Proficiency in Salesforce CRM, including data entry, reporting, and user administration
Ability to work effectively in a team environment, collaborating with cross-functional teams and stakeholders
Excellent analytical and problem-solving skills with a keen attention to detail
Excellent communication and interpersonal skills to effectively interact with internal stakeholders
Proactive approach to identifying areas for improvement and implementing innovative solutions
Excellent written and verbal English

Advantageous Expertise

Familiarity with Data Enrichment Tools
Familiarity in Sales and Marketing processes
Familiarity with SQL for querying, analyzing, and manipulating data within relational databases